Start a Return

Simple & Secure Returns Process

At Unik Jewels, we aim to make returns and exchanges straightforward and stress-free. Please follow the steps below to request a return.

Returns Policy Overview

• Items can be returned within 30 days of delivery
• If your item arrives faulty, damaged, or incorrect, we will cover return postage
• For change-of-mind returns, return shipping costs are the responsibility of the customer
• Items that remain sealed in original packaging are eligible for return and refund
• Items opened from sealed packaging are eligible only for exchange or store credit due to hygiene reasons
• Any remaining balance from an exchange will be issued as store credit and can be used on future purchases.

1. Request your return

To begin a return, please contact our support team or log in to your customer account to view eligible orders.

Provide:

• Your order number
• Reason for return
• Photo evidence (if item is faulty or incorrect)

Email: support@unikjewels.com

Once your request is reviewed and approved, we will provide return instructions.

2. Receive your return label

For faulty, damaged, or incorrect items → a prepaid return label will be provided

For change-of-mind returns → a return label may be provided with a small shipping fee deducted or charged

Return instructions will be clearly sent via email once approved.

3. Prepare your package

To ensure safe and fast processing:

• Pack the item securely in its original packaging
• Include your order number inside the parcel
• Ensure the item remains sealed if requesting a refund
• Attach the new return label provided
• Remove or cover any old shipping labels

We may request a clear photo of the sealed return package with the label attached before shipping, to confirm the return.

4. Send your return

Once prepared:

• Drop off your parcel at your nearest Royal Mail post box or post office
• Keep proof of postage until your return has been processed

We are not responsible for returns lost in transit without proof of postage.

Refunds & exchanges

Once we receive and inspect your returned item:

• Approved refunds will be issued to your original payment method
• Refund processing may take 5–7 business days depending on your bank
• Exchanges will be processed once the returned item is received
• Store credit (if applicable) will be issued to your account

Shipping fees are non-refundable unless the item was faulty or incorrect.

Need help?

Our support team is always happy to assist you.

Unik Jewels Support

Email: support@unikjewels.com

Phone: +44 0000 000000

Thank you for shopping with Unik Jewels. We truly appreciate your trust in our jewellery and service.